The Service

The service provided by RQS hereinafter referred to as RQS to the Client is for the registration and publication of selected Client's details in a register of assessed organisations for a year or any part thereof or other period defined in writing and for the issue of a registration document stating that this is achieved. Registration and assessment shall be in a manner chosen by RQS and may change at any time at the discretion of RQS .Other services may be provided as defined in writing between the Client and RQS.

Registration Documents and Logos

Clients may apply the RQS logo and registration documents only in respect of their areas assessed and registered, and to bring to the attention of customers, when reasonable and appropriate, any areas of business for which it has not been assessed. Unless stated to the contrary RQS registration documents signify that in the opinion of RQS and its servants the Client who is the subject of the registration document has demonstrated an acknowledgement of the benefits and desirability of being registered with regard to the scope of activities and standards specified on the registration document. In issuing the document RQS are confirming registration of the Client in the RQS register of assessed organisations. Clients are advised that full compliance with any standard referenced in the scope of registration documents is not certificated as certain factors such as the sample nature of assessments and the compliance by the client with their own procedures at times when RQS are not present and other matters is beyond the control of RQS . Clients are advised that the opinion of any other organisation or individual with regard to compliance with any standard that may be quoted in the scope of registration documents may be different to that of RQS and its servants but nonetheless compliance is not the subject of the registration document. Use of accreditation logos in respect of RQS is not authorised as is listing in any other register such as the dti register of quality assured firms and is outside the scope of RQS jurisdiction.

Change of Scope

RQS require their registered Clients to advise of significant changes in the scope of their activities, size of business or material change in the structure or operation of their assessed quality system or subject of assessment. RQS may make an additional charge if it becomes necessary to change the scope of assessment. This may be for additional surveillance / assessment visits, reissue of registration document or both.

System Managment

RQS, require their registered Clients to demonstrate continued awareness of their assessed management system by regular returns of such evidence as deemed necessary by RQS from time to time. Failure to show satisfactory awareness may lead to surveillance / assessment visits which will be charged at the current published rate. A registered Client is the term given to, or the definition of, an organisation or individual that is assessed and registered by RQS but at other times may be referred to as a 'supplier'.

RQS require their registered Clients to provide facilities and access at short notice for the purpose of random process audits by RQS of their own assessment and surveillance activities and also for the investigation and evaluation of third party comments and complaints arising from or associated with the conduct of the registered client's activities. Inability to provide access within two working days of the request for a Short Notice Visit renders the organisation liable for de-registration.

Law

These conditions and the assessment and certification activities of RQS are subject to the laws of the RQS Head Office. RQS shall not be liable retrospectively for consequences, costs or damages arising from changes or introduction of such laws or Government Instruments which may subsequently invalidate or devalue RQS services.

Statement of Interset

Clients are advised that RQS shall disclose any interest upon request that may impact upon the independence of assessment, auditing and registration activities. Where such interest or influence is deemed relevant then RQS shall, at its own discretion, withdraw from offering its services to the Client.

Where the Client knows of any relationship or interest with RQS or its sub-contracted servants or employees then it shall notify RQS of the details where then RQS shall, at its own discretion, RQS shall withdraw from offering its services to the Client.